Refund Policy

30-Day Money-Back Guarantee

We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery.

Return Requirements

To be eligible for a refund, items must:

• Be returned within 30 days of delivery
• Be in original, unused condition
• Include all original packaging, accessories, and documentation
• Not show signs of damage or misuse

How to Initiate a Return

1. Contact our customer support team at support@arcadepalm.com or through our contact page
2. Provide your order number and reason for return
3. We'll send you a return authorization and shipping instructions
4. Package the item securely and ship it back to us
5. Once we receive and inspect the item, we'll process your refund

Refund Processing

Refunds will be processed:

• Within 5-10 business days after we receive your returned item
• To the original payment method used for the purchase
• For the full purchase price (excluding original shipping costs, unless the return is due to our error)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective product or our error. We recommend using a trackable shipping service and purchasing shipping insurance.

Defective Products

If you receive a defective product, please contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.

Non-Refundable Items

The following items are not eligible for return:

• Items returned after 30 days
• Items damaged by misuse or accidents
• Items missing original packaging or accessories
• Digital products or downloadable content

Warranty Claims

Products covered by our 1-year warranty may be eligible for repair or replacement. Please contact our support team for warranty claims.

Questions?

If you have questions about our refund policy, please contact us at support@arcadepalm.com or through our contact page.